When and why FlatFrog collects and process information about you: As you will learn from visiting and/or using our Websites, you may be asked to submit certain personal info in relation to e.g. registering for news-letters or other type of marketing information, ordering products, and/or when making other type of requests from us. The types of personal data collected via these channels may be for instance your name, address, email address, phone number, company name (“Identification Data”), or information regarding support requests (“Support Data”).
We process Identification Data and Support Data for the purpose of completing your applicable request or order (such as e.g. purchase request, support request, request for information/newsletter etc.).
In addition to Identification Data and Support Data, FlatFrog gathers other type of personal information relating to you by the use of digital cookies. This information may be e.g. user settings, tokens, and user behaviour (“Cookie Information”). We process Cookie Information in order to customize the Websites and its content aligned with your interests.
Legal Basis for data processing. FlatFrog process Identification Data, Support Data and Cookie Data either due to our agreement with you (if there is an agreement in place), or otherwise based on our legitimate interests of i) having our Websites as interaction point with our customers and users, ii) performing product support, iii) performing marketing activities, including contacting customers, and iv) understanding our customers better, e.g. by analysing behaviour patterns on our Websites.
Third Parties. In general, we do not share your personal data with outside parties, except to the extent necessary to complete your request or order, or if external disclosure is required by law, court order or injunction from authorities. We will, however, enable access to your personal data for any applicable third party service or solution that we may use to perform our work and/or otherwise carry out internal processes, but only to the extent necessary for these services to complete their assignment, as requested by us. Please note that any third-party service provider could be located within or outside the European Economic Area (EEA), leading to that your personal data may be transferred to such territory.
In addition to this, we use functional cookies to operate certain functions of the Website in accordance with your preferences and choices. This may means that when you continue to use, or come back to, the Websites, they will be provided as you have previously requested, by e.g. remembering your name, e-mail and language preferences.
Specifically concerning anonymous, aggregate information: We may use non-identifying and aggregate information to better design our website and the user experience, but also to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Processing time. In general, we process Identification Data and Support Data for the period of time during which we have a relationship with you, by virtue of e.g. an agreement or a specific product or support request, or until you’ve unsubscribed for our marketing information and newsletter. For such data processing where we do not have a set request of relationship with you, we process your personal data for approximately 12 months, where this period is renewed every time you interact with any of FlatFrog’s Websites.
You may check how we process your personal data: Personal data collected and processed by us can only be obtained by the physical individual which the information identifies. Any such individual may, by sending us a written request to e-mail address e.g. firstname.lastname@example.org, obtain a transcript of the personal information that we process about him/her free of charge one (1) time per year, in accordance with applicable law. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to information. We use this procedure to better safeguard your information.
We can delete or correct your personal data if you want: You can correct factual errors in your personal data or request us to correct or delete your personal data processed by us by sending us a request in writing to e-mail address email@example.com. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Upon your request, we may be able to delete more or less any and all personal data of yours, unless we are obligated to keep such data subject to applicable law.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.